Meritide presented the value of SharePoint integration to proprietary help desk systems at the last itSMF Minnesota conference.
Neil Otto – Solution Manager
neil.otto@meritide.com
Meritide has been delivering SharePoint integrations to proprietary help desk systems and this delivery provides a good case study for SharePoint integrations with any backend system.
By integrating applications into the SharePoint interface an organization benefits by reduced training costs and increased usage because SharePoint can present various application functionality in a consistent interface that leverages a users comfort with other Microsoft products.
Additionally, users can access information and functionality more conveniently than logging into several other applications so they are more likely to use the information or functionality and use it when they should. This reduces latency in business process and can also reduce the amount of email or phone calls used to circumvent the use of an application to support the business functionality.
Users are kept up to date. Users can execute what they need to easily. Users can be more efficient.
Please feel free to review the presentation that was used to present this to the itSMF. You can download the PDF here. If you have any questions or would like to discuss how you can do the same type of integration with any of your applications, send me an email at neil.otto@meritide.com.
About Neil Otto -- As the Meritide Solution Manager and CTO, Neil Otto provides strategy and guidance to the Meritide organization and its clients. His area of expertise and experience relates to applying software and technology to address and solve business issues and create new business opportunities. He has worked within Meritide's Web Enablement, Open Source, and Microsoft Stack practices and provides senior business and technology architecture consulting for our clients.